Tywi Global Customer Service software

Tywi’s multilingual customer service software is alive, it speaks, it has audio and video communication for the digital generation.  Tywi functions with people who speak your language and with people who speak other languages, as well as with the hearing and visually impaired.  Tywi connects customers with agents with a single click, and you can add Tywi to your website and email signature in moments.  Whatever the size of your company – from entrepreneurs to enterprise – Tywi expands your global business reach.

  • Serve your customers (and find new customers) in almost any language
  • Translate your chat and speech into a speaking voice in the visitor’s language
  • Talk across languages, then share images, files, maps, movies
  • Insert Click-to-Connect links to your website, emails, texts, PDFs, social media
  • Use scripts or improvise your conversation
  • Discover our Agent interface that requires only moments to implement
  • If you need extra help, you can add the ability to summon a human interpreter

Tywi is a multi-language customer service experience

Tywi’s multilingual customer service software can be used as a personal one-on-one communication, or in simultaneous conversations with multiple people. Tywi provides a new environment to create relationships and upsell products. For a website visitor who speaks another language, Tywi is a new and unique experience. Suddenly, the translated voice of the agent leaps out to “talk” in the visitor’s own language as an attractive computer. And what the visitor types or speaks is translated for the agent.

Providing service with Tywi does not need to stop at making an appointment or reservation.  With Tywi you can follow up, provide assistance when your visitors have questions, offer tech support, and even be their contact when they are inside your facility.

Tywi next generation of customer service

 

Tywi Global Customer Service software is an easy way to serve customers based upon advanced text and speech solutions combined with new generation technologies like camera, screen share, file share, and video.

Tywi not only functions from your website as click-to-chat or click-to-talk, but for the first time, you can place links for customers to contact you directly into emails, SMS text messages, mobile blasts, PDFs, Power Points, and any social media.  A click on the link opens a conversation between you and the customer in any language.

You can talk or text-chat with customers on any modern device. Customers can share their product problems with you using their camera, and you respond by sharing the answer from your screen.

Tywi may be added to your website and marketing materials in minutes, and the global chat can be used instantly without any training.  Yet, Tywi is also professional software.  You can learn more and more advanced features to improve your results in speaking to people of other languages, and learn how to control the customer experience, how to share multimedia, and more.

Extreme Data Security
Translate Your World is also the developer of the Tywi Secure Web Microphone, potentially the most secure soft microphone on the Internet. This “soft microphone” is built directly into the webpage and ensures total confidentiality and security of your translated conversation, plus meets HIPAA standards.

Tywi for Chat and Contact Centers

If your customers have trouble understanding the accent of your agents, Tywi provides a marvelous solution for converting the agent’s accent into an accent that your customers will understand, for example, from Indian English to UK English.

Any Modern Device

Translation Quality

There are several options for controlling the quality of translation from pre-scripted (pre-translated) content to improvised (unscripted) conversation that is automatically translated.   Pre-translated content by professional translators can be easily imported into TYWI through a special interface.  For automatic voice and text translation, there are controls are in place to increase automated translation accuracy including personal dictionaries, professional glossary support, and ability to import related documentation.  If you need professional translators with expertise in your business, Translate Your World’s parent company has over 25 years experience in translation and interpretation for the Fortune 500.

Saving conversations

Optionally Tywi can also save a text version of the words typed and spoken during the conversations in your own database.  You may store text in both languages.  Coming soon also is call audio recordings in both languages (original and translation).  Importantly, your settings have the option to prevent all saving of any asset, in which case Tywi is totally transient for security, with no audio or text forwarded to your servers nor stored anywhere inside Tywi.