Tywi Multi-Language Customer Service software

Tywi Multi-Language Customer Service is a new, affordable way to serve customers based upon advanced text and speech solutions combined with next generation technologies like camera, screen share, presentation share, and video.  Within 5 minutes, you can answer questions in any language, sell, and provide tech support.

Tywi functions from your website as click-to-chat and click-to-talk, and for the first time, you can place links for customers to contact you directly into emails, text messages, mobile blasts, PDFs, Power Points, and social media.  A click on the link opens a direct conversation between you and the customer in any language.

Serve people who speak your language, and people who don't

  • Serve your customers (and find new customers) in almost any language
  • Use Tywi “Talking Chat” that converts your chat and speech into a translated voice
  • Share images, files, maps, and movies
  • Insert Click-to-Connect links to your website, emails, texts, PDFs, social media
  • Use scripts that are automatically or professionally translated
  • If you need extra help, custom add the ability to summon a human interpreter

Tywi Multi-Language Customer Service may be added to your website and marketing materials in minutes, and the chat can be used instantly without any training. Yet, Tywi is also professional software. There are advanced features to speak directly with people on-camera or off, to improve your results, and to learn how to control the customer experience, share multimedia, and more.

Image of Tywi customer Service mini-page that speaks the chat text

Multi-language customer service experience

Tywi’s multilingual customer service software can be used as a personal one-on-one communication, or in simultaneous conversations with multiple people. Tywi provides a new environment to create relationships and upsell products. For visitors who speak your language, Tywi offers an opportunity to speak with customers and even be seen by customers using your camera.  For visitors who speak another language, Tywi is a new and unique experience.  Suddenly, your translated voice leaps out to “talk” in the visitor’s own language as an attractive computer voice.  And what the visitor types or speaks is translated for you.

Providing service with Tywi does not need to stop at making an appointment or reservation.  With Tywi you can follow up, provide assistance when your visitors have questions, offer tech support, and even be their contact when they are inside your facility.

image of a hotel operator answer web requests for information in various languages

images of Tywi's customer service mini-page using live audio and video

Tywi next generation of customer service

Tywi’s customer service software is alive, it speaks, it has audio and video communication for the digital generation.  Tywi functions as well for the hearing and visually impaired.  Tywi connects customers with agents with a single click, and you can add Tywi to your website, social media, and email signature in moments.

You can talk or text-chat with customers on any modern device. Customers can share images with you using their camera, and you respond by sharing the answer from your screen.

image of doctor's office receptionist using Tywi Talking Chat to help patients make appointments

Whether you are a boutique owner, medical office or bank, your courtesy and respect for a customer’s language and hearing/visual disability will go a long way toward customer acquisition and retention.  Tywi service starts when the customer wants to make an appointment, and continues while you answer questions and welcome these new prospects.  Then as visitors walk in the door, Tywi helps them fill out forms, understand what you say, and supports them throughout their visit.  After they leave, you can follow up in friendly ways never possible in the past.

image of Tywi with very large fonts for the visually impaired

image of security lock

Extreme Data Security
Translate Your World International is also the developer of the Tywi Secure Web Microphone, potentially the most secure soft microphone on the Internet. This “soft microphone” is built directly into the webpage and ensures total confidentiality and security of your translated conversation, plus meets HIPAA standards.

Tywi for Chat and Contact Centers

If your customers have trouble understanding the accent of your agents, Tywi provides a marvelous solution for converting the agent’s accent into an accent that your customers will understand, for example, from Indian English to UK English.

Any Modern Device

 

Translation Quality

There are several options for controlling the quality of translation from pre-scripted (pre-translated) content to improvised (unscripted) conversation that is automatically translated.   Pre-translated content by professional translators can be easily imported into Tywi through a special interface.  For automatic voice and text translation, there are controls are in place to increase automated translation accuracy including personal dictionaries, professional glossary support, and ability to import related documentation.  If you need professional translators with expertise in your business, Translate Your World’s parent company has over 25 years experience in translation and interpretation for the Fortune 500.

Saving conversations

Optionally the Tywi Multi-Language Customer Service software can also save a text version of the words typed and spoken during the conversations.  You may store text in both languages.  Coming soon also is call audio recordings in both languages (original and translation).  Importantly, your settings have the option to prevent all saving of any asset, in which case Tywi is totally transient for security, with no audio or text forwarded to your servers nor stored anywhere inside Tywi.